Australian Government Departments and most larger Companies and Organisations (Organisations) with which the deceased person dealt with, will likely have a process in place for dealing with an Executor or Administrator after a death of a customer.

At this stage you want to notify all Organisations that you have identified when searching for important documents as outlined in Step 10 – Source Other Relevant Documents to:
  • inform of the death to initiate the formal process and inform you about further documentation needed;
  • freeze bank accounts;
  • request statements;
  • prepare for claims;
  • close accounts, subscriptions and membership to stop payments;
  • provide an overview of options available where a contract can’t be cancelled; and
  • any other specific items that are relevant to their Organisation.

You should contact each identified Organisation or research their website to find out about the exact process and documentation needed.

Let us do the hard work for you with simplyNotify: We can notify all the identified Service Providers of the death on your behalf so you can spend your time with more important things.

How would you like to proceed?

read more about this step

Read More

complete this step yourself

Complete Step

complete this step with some support

Ask for Support

Read More

12.1 Australian Taxation Office(ATO)

If the deceased person has ever submitted a tax return and has a Tax File Number, the Australian Taxation Office (ATO) should be notified of the death as soon as possible.

Tax returns in relation to the deceased person and estate for the financial year ending on 30 June are due for lodgement as per the usual individual tax return lodgement deadlines by no later than 31 October of that year. If you likely will not manage to complete and submit the tax return(s), you should contact the ATO at 13 28 61 to seek deferral after explaining your situation.

If the Death Certificate and a Will naming you as the Executor are available, you can notify the ATO online via the Australia Post service.

You will need to complete and print the online form, make an interview appointment at an Australia Post branch within 30 days and bring the following documents:
  • Certified copy of the Death Certificate; and
  • Certified copy of the Will.

If the deceased person did not leave behind a Will, you will need to apply for Letters of Administration first, which is covered in Step 27 – Apply for Grant of Probate or Letters of Administration.

You can still unofficially inform the ATO of the death by calling 13 28 61 to stop any new mail being issued by the ATO until official notification is provided as outlined above.

12.2 Government Departments

Australian Electoral Office

You will need to inform the Australian Electoral Office of the death to ensure their records are updated.

You can complete the Electoral Office – Online Form.

Services Australia (formerly Department of Human Services (DHS))

Services Australia comprises of:
  • Centrelink;
  • Medicare; and
  • Child Support Services.
Phone: details are available here
Email/Post: details are available here
Address: details are available here

Department of Veteran’s Affairs (DVA)

If the deceased person received a pension or other payments from the DVA, you should notify them of the death.

Phone: 1800 555 254
Email: GeneralEnquiries@dva.gov.au
Post: Department of Veterans’ Affairs, GPO Box 9998, Brisbane QLD 4001

Local Council

You should inform the Local Council the deceased person lived in so they can update their records, no longer provide services unless these are still being used by a surviving dependant living in the home and receive any council notices for payment to avoid late penalties.

New South Wales (NSW) – Sydney change State
Find council contact details here
Victoria (VIC) – Melbourne change State
Find council contact details here
Queensland (QLD) – Brisbane change State
Find council contact details here

12.3 Banks & Financial Institutions

You should notify the banks and financial institutions the deceased person dealt with as soon as possible. It will be best to also provide the Death Certificate as proof.

Step 19 – Deal with a Deceased Person’s Bank Accounts & Finances will discuss in more detail how you close accounts, transfer joint accounts and request for the money to be released.

Common Banks in Australia are:
  • Adelaide Bank
  • Advance Bank
  • AMP Bank
  • ANZ Bank
  • Arab Bank Australia
  • Australian Military Bank
  • Auswide Bank
  • Bank Australia
  • Bank of America
  • Bank of China
  • Bank of Communications
  • Bank of Melbourne
  • Bank of Queensland
  • Bank of Sydney
  • Bank of Tokyo-Mitsubishi
  • Bank of US
  • BankSA
  • Bankwest
  • Bendigo and Adelaide Bank
  • Beyond Bank
  • BNP Paribas
  • BOQ Specialist
  • Capricornian
  • Challenge Bank
  • China Construction Bank
  • Citibank
  • Commonwealth Bank
  • Defence Bank
  • Delphi Bank
  • Deutsche Bank
  • G&C Mutual Bank
  • Greater Bank
  • Heritage Bank
  • HSBC Bank
  • Hume Bank
  • Industrial and Commercial Bank of China
  • ING Bank
  • JP Morgan Chase Bank
  • Macquarie Bank
  • Mega International Commercial Bank
  • Members Equity Bank
  • Mizuho Bank
  • National Australia Bank
  • OCBC Bank
  • P&N Bank (Police & Nurses Bank)
  • Police Bank
  • Rabobank
  • RACQ Bank
  • Regional Australia Bank
  • Reserve Bank of Australia
  • St. George Bank
  • Sumitomo Mitsui Banking Corporation
  • Suncorp-Metway
  • Taiwan Business Bank
  • Teachers Mutual Bank
  • UBS
  • United Overseas Bank
  • Unity Bank
  • Westpac Bank

12.4 Insurance Companies

12.4.1 Home & Contents Insurance


You should notify the Home & Contents Insurance the deceased person dealt with as soon as possible. It will be best to also provide the Death Certificate as proof.

Step 15 – Prepare an Estate Assets and Liabilities Spreadsheet and Step 16 – Clear the Deceased Person’s Home or Residence will discuss in more detail how you deal with the house of the deceased person.

Common Home Insurance Providers in Australia are:
  • 1300 Insurance
  • AAMI
  • Allianz
  • AMP
  • ANZ
  • Aussie
  • Australia Post
  • Australian Seniors
  • Australian Unity
  • Bank of Melbourne
  • Bank of Queensland
  • Bank SA
  • Bankwest
  • Bendigo Bank
  • Budget Direct
  • Bupa
  • CCI
  • CGU
  • Citibank
  • Coles
  • Comminsure
  • Commonwealth Bank
  • Dodo
  • Guild Insurance
  • HSBC
  • Hume Bank
  • IMB
  • ING direct
  • Kogan
  • Mortgage Choice
  • NAB
  • National Seniors
  • NRMA
  • OnePath
  • Ozicare
  • People’s Choice Credit Union
  • RAC
  • RACQ
  • RACT
  • RACV
  • Real
  • SGIC
  • SGIO
  • SGUA
  • Shannons
  • ShareCover
  • St.George
  • Suncorp
  • Trov
  • Virgin Money
  • Westpac
  • Woolworths
  • Youi

12.4.2 Health Insurance

You should notify the Health Insurance the deceased person dealt with as soon as possible. It will be best to also provide the Death Certificate as proof.

Common Health Insurance Providers in Australia are:
  • AHM
  • Apia
  • Australian Unity
  • Budget Direct
  • Bupa
  • CBHS Corporate
  • CDH Benefit
  • CUA
  • Frank Health Insurance
  • GMF Health Insurance
  • HBF
  • HCF
  • Health Care Insurance
  • Health Partners
  • health.com.au
  • HIF
  • Latrobe
  • Medibank
  • Mildura Health Fund
  • nib
  • Peoplecare
  • Queensland Country Health Fund
  • St. Luke’s Health
  • Westfund

12.4.3 Vehicle Insurance

You should notify the Vehicle Insurance the deceased person dealt with as soon as possible. It will be best to also provide the Death Certificate as proof.

Step 18 – Value, Sell & Transfer a Deceased Person’s Car will discuss in more detail how you deal with the vehicles, registration, driver’s license and more.

Common Vehicle Insurance Providers in Australia are:
  • 1300 Insurance
  • 1st for Women
  • AAMI
  • AI
  • Allianz
  • ANZ
  • APIA
  • Australia Post
  • Australian Caravan Insurance
  • Australian Unity
  • Auto & General
  • Bank of Queensland
  • Bendigo Bank
  • BestBuy
  • Beyond Bank
  • Bingle
  • Blue Badge
  • BMW
  • Budget Direct
  • Bupa
  • Cashback
  • CGU
  • Coles
  • Commonwealth Bank
  • Dawes
  • Dodo
  • Famous
  • GIO
  • Guild Insurance
  • Hiccup Car Rental Excess Insurance
  • HSBC
  • Huddle
  • Hume
  • ibuyeco
  • InsureMyTesla
  • Kmart
  • Kogan
  • Latitude
  • MB
  • Mortgage Choice
  • NAB
  • National Seniors
  • NRMA
  • Over Fifty
  • Ozicare
  • People’s Choice Credit Union car insurance
  • Prestige
  • Progressive
  • QBE
  • RAA
  • RAC
  • RACQ
  • RACT
  • RACV
  • Real
  • Retirease
  • Ryno
  • Shannons
  • Suncorp
  • TripCover
  • Virgin Money
  • Westpac
  • Woolworths
  • Youi

12.4.4 Life Insurance

You should notify the Life Insurance the deceased person dealt with as soon as possible. It will be best to also provide the Death Certificate as proof.

Step 25 – Claim Insurance & Other Benefits will discuss in more detail how you deal with the Life Insurance and other insurance claims of the deceased person.

Common Life Insurance Providers in Australia are:
  • AAMI
  • AIA
  • Allianz
  • American Express
  • AMP
  • ANZ
  • Asteron
  • Aussie
  • Avant
  • Bank of Melbourne
  • Bank of Queensland
  • Bankwest
  • Bendigo
  • BT
  • Budget Direct
  • Bupa
  • CGU
  • Citibank
  • ClearView
  • CommInsure
  • GIO
  • Guardian
  • HBF
  • HCF
  • HSBC Bank
  • ING Direct
  • InsuranceLine Life Insurance
  • Kotak
  • Macquarie
  • Max
  • Medibank
  • MetLife
  • MLC
  • NAB
  • NIB
  • NobleOak
  • OnePath
  • Ozicare
  • Priceline
  • Q Super
  • Real
  • Rest Industry Super
  • St. George
  • Suncorp
  • TAL
  • Virgin
  • Westpac
  • Woolworths
  • Zurich

12.5 Superannuation Funds

You should notify the Superannuation Fund(s) the deceased person held as soon as possible. It will be best to also provide the Death Certificate as proof.

Step 24 – Claim Superannuation Benefit will discuss in more detail how you deal with the Superannuation Benefit payment request.

Common Superannuation Funds in Australia are:
  • AIA Superannuation Fund
  • AMG Universal Super
  • ANZ Australian Staff
  • Superannuation Scheme
  • AON Master Trust
  • Asgard Superannuation
  • AusBev Superannuation Fund
  • Australian Catholic Superannuation and Retirement Fund
  • Australian Christian Superannuation Fund
  • Australian Ethical Retail Superannuation Fund
  • Australian Government Employees Superannuation Trust
  • Australian Meat Industry Superannuation Trust
  • Australian YMCA Superannuation Fund
  • AustralianSuper
  • AustSafe Superannuation Fund
  • AvSuper
  • Bankwest Staff Superannuation Plan
  • Beacon Superannuation Plan
  • BHP Billiton Superannuation Fund
  • Bluescope Steel Superannuation Fund
  • BOC Gases Superannuation Fund
  • BT Lifetime Super
  • BT Lifetime Super – Employer Plan
  • Bundaberg Sugar Ltd Superannuation Plan
  • CareSuper
  • Catholic Superannuation Fund
  • Challenger Retirement Fund
  • Chifley Super
  • Christian Super
  • Clark Group Superannuation Fund
  • Club Plus Superannuation Scheme
  • Club Super
  • Coal Industry Superannuation Fund
  • Colonial First State FirstChoice Superannuation Trust
  • Colonial First State Rollover & Superannuation Fund
  • Colonial Super Retirement Fund
  • Commerce Industry Superannuation Fund
  • Commonwealth Bank Approved Deposit Fund
  • Commonwealth Life Personal Superannuation Fund
  • Concept One Superannuation Plan
  • Construction and Building Unions Superannuation (CBUS)
  • Commonwealth Superannuation Scheme (CSS) Fund
  • CUBS Superannuation Fund
  • DAS Superannuation Fund
  • DBP Master Superannuation Plan
  • Dow Australia Superannuation Fund
  • DPM Retirement Service
  • DuluxGroup Employees Superannuation Fund
  • Energy Super
  • EquipSuper
  • EquitySuper
  • ExxonMobil Superannuation Plan
  • Fairbrother Employees Retirement Fund
  • Fiducian Superannuation Fund
  • Fire and Emergency Services Superannuation Fund (FES)
  • First Quest Retirement Services
  • First State Superannuation Scheme (First State Super)
  • FreshFood Superannuation Fund
  • Gillette Australia Superannuation Fund
  • Goldman Sachs & JBWere Superannuation Fund
  • Greater Staff Superannuation Fund
  • Grow Super
  • Guild Retirement Fund
  • Hannover Life Re of Australasia Ltd Superannuation Plan
  • Harwood Superannuation Fund
  • Health Employees Superannuation Trust Australia (HESTA)
  • Health Industry Plan (HIP)
  • HHH Superannuation Fund
  • HLB Mann Judd Superannuation Plan
  • Holden Employees Superannuation Fund
  • HOSTPLUS Superannuation Fund
  • HUB24 Super Fund
  • IAG & NRMA Superannuation Plan
  • IBM Australia Ltd Superannuation Fund
  • Incitec Pivot Employees Superannuation Fund
  • Integral Superannuation Fund
  • Intrust Super Fund
  • IOOF Portfolio Service Superannuation Fund
  • IRIS Superannuation Fund
  • ISARF Superannuation Fund
  • Kellogg Retirement Fund
  • Kingston Superannuation Trust
  • L&H Group Superannuation Fund
  • Law Employees Superannuation Fund (LESF)
  • LegalSuper
  • Lifefocus Superannuation Fund
  • Lifetime Superannuation Fund
  • Linfox Staff Superannuation Fund
  • Local Authorities Superannuation Fund (Vision Super)
  • Local Government Superannuation Scheme (LG Super)
  • Lutheran Super
  • Macquarie ADF Superannuation Fund
  • Macquarie Superannuation Plan
  • Macquarie University Professorial Superannuation Scheme
  • MAP Superannuation Plan
  • Maple-Brown Abbott Staff Superannuation Fund
  • Maritime Super
  • Mars Australia Retirement Plan
  • Meat Industry Employees Superannuation Fund (MIESF)
  • Media Super
  • Mercer Portfolio Service Superannuation Plan
  • Mercer Super Trust
  • Mercy Super
  • MLC Superannuation Fund
  • MLCS Superannuation Trust
  • MTAA Superannuation Fund
  • Navigator Eligible Rollover Fund
  • Nestle Australia Group Superannuation Fund
  • NSW Electrical Superannuation Scheme (NESS)
  • NGS Super
  • Nissan Superannuation Plan
  • Nufarm Employees Superannuation Trust
  • Oasis Superannuation Master Trust
  • OnePath Master Fund
  • Onestep Superannuation Fund
  • Oracle Superannuation Plan
  • Perpetual Select Superannuation Fund
  • Plum Superannuation Fund
  • Port of Melbourne Superannuation Fund
  • Powerwrap Master Plan
  • Prime Superannuation Fund
  • Progressive Superannuation Fund
  • Public Sector Superannuation Scheme (PSS Scheme)
  • Qantas Superannuation Plan
  • Quadrant Superannuation Scheme
  • Queensland Independent Education & Care Superannuation Trust (QIEC Super)
  • Rei Super
  • Reserve Bank of Australia Officers Superannuation Fund
  • Retail Employees Superannuation Trust (REST)
  • Retirement Portfolio Service
  • Rexel Australia Superannuation Plan
  • Rio Tinto Staff Superannuation Fund
  • Russell Supersolution Master Trust
  • Salic Superannuation Fund
  • Schering-Plough Superannuation Fund
  • Scientific Testing & Applied Technical Services Superannuation Plan
  • Shell Australia Superannuation Fund
  • Sparxx Superannuation Fund
  • Staedtler Executive Superannuation Fund
  • Standard Communications Employees Superannuation Fund
  • Star Portfolio Superannuation Fund
  • State Public Sector Superannuation Scheme (Qsuper)
  • State Super Fixed Term Pension Plan
  • State Super Retirement Fund
  • Statewide Superannuation Trust (Statewide Super)
  • Stone Superannuation Fund
  • Suncorp Defined Benefit Fund
  • Suncorp Master Trust
  • Sunsuper Superannuation Fund
  • Super Synergy Fund
  • Symetry Personal Retirement Fund
  • TAL Superannuation and Insurance Fund
  • Tasplan Superannuation Fund
  • Taxi Industry Superannuation Fund
  • Telstra Superannuation Scheme
  • The Allied Unions Superannuation Trust
  • The ARA Retirement Fund
  • The Bendigo Superannuation Plan
  • The Industry Superannuation Fund
  • The Portfolio Service Retirement Fund (IOOF)
  • The PPS Corporate Superannuation Fund
  • The State Bank Supersafe Approved Deposit Fund
  • The Transport Industry Superannuation Fund (the TIS fund)
  • The Universal Super Scheme(MLC)
  • The University of Adelaide Superannuation Scheme A 1985
  • The University of New England Professorial Superannuation Fund
  • The University of New South Wales Professorial Superannuation Fund
  • The University of Sydney Professorial Superannuation System
  • The University of Wollongong Professorial Superannuation Scheme
  • The Victorian Independent Schools Superannuation Fund (VISSF)
  • Toyota Australia Superannuation Plan
  • Toyota Employees Superannuation Trust (Toyota Super)
  • TWU Superannuation Fund
  • UniSuper
  • United Technologies Corporation Retirement Plan
  • Uniting Church in Australia Beneficiary Fund
  • Vanguard Personal Superannuation Plan
  • Victorian Superannuation Fund (VicSuper)
  • Virgin Superannuation
  • Vision Superannuation Fund (Vision Super)
  • WA Local Government Superannuation Plan (WA Local Super)
  • Water Corporation Superannuation Plan
  • Wealthcare Superannuation Service
  • Westpac Mastertrust – Superannuation Division
  • Westpac Personal Superannuation Fund
  • William Adams Employees Superannuation Fund
  • Wood and Grieve Superannuation Fund
  • Worsley Alumina Superannuation Fund
  • Zurich Group Superannuation Fund
  • Zurich Master Superannuation Fund

12.6 Professional Associations

You should notify the Professional Association(s) the deceased person was affiliated with as soon as possible. It will be best to also provide the Death Certificate as proof.

Step 22 – Cancel Deceased Person’s Contracts, Subscriptions & Memberships will discuss in more detail how you deal with such subscription cancellations.

Common Professional Associations in Australia are:
  • Architects Accreditation Council of Australia (AACA)
  • Association of Professional Aestheticians of Australia
  • Association of Taxation and Management Accountants (ATMA)
  • Australasian Institute of Mining and Metallurgy (AusIMM)
  • Australasian Veterinary Boards Council (AVBC)
  • Australian and New Zealand Osteopathic Council (ANZOC)
  • Australian and New Zealand Podiatry Accreditation Council (ANZPAC)
  • Australian and New Zealand Society of Nuclear Medicine (ANZSNM)
  • Australian Association of Massage Therapists Limited
  • Australian Association of Social Workers (AASW)
  • Australian Children’s Education & Care Quality Authority
  • Australian Community Workers Association (ACWA)
  • Australian Computer Society (ACS)
  • Australian Dental Council (ADC)
  • Australian Institute of Management (AIM)
  • Australian Institute of Medical Scientists (AIMS)
  • Australian Institute of Quantity Surveyors (AIQS)
  • Australian Institute of Radiography (AIR)
  • Australian Maritime Safety Authority (AMSA)
  • Australian Medical Association (AMA)
  • Australian Nursing and Midwifery Accreditation Council (ANMAC)
  • Australian Physiotherapy Council (APC)
  • Australian Psychological Society (APS)
  • Australian Traditional Medicine Society
  • Certified Practising Accountants of Australia (CPAA)
  • Chartered Secretaries Australia
  • Chinese Medicine Board of Australia (CMBA)
  • Civil Aviation Safety Authority (CASA)
  • Council on Chiropractic Education Australasia (CCEA)
  • Dietitians Association of Australia (DAA)
  • Engineers Australia
  • Institute of Chartered Accountants in Australia (ICAA)
  • Institute of Public Accountants (IPA)
  • Law Societies
  • Medical Board of Australia (MBA)
  • National Tax and Accountants’ Association (NTAA)
  • Occupational Therapy Council (Australia and NZ)
  • Optometry Council of Australia and New Zealand (OCANZ)
  • Pharmacy Board of Australia
  • Royal Australasian College of Surgeons (RACS)
  • Speech Pathology Association of Australia (SPA)
  • Surveying and Spatial Sciences Institute (SSSI)
  • Trades Recognition Australia (TRA)
  • Vocational Education and Training Assessment Services (VETASSESS)
  • Workplace Health and Safety; Electrical Safety Office

12.7 Telecommunications & Internet Providers

You should notify the Telecommunications Providers the deceased person dealt with as soon as possible if these are no longer required by a surviving dependant. It will be best to also provide the Death Certificate as proof.

Step 22 – Cancel Deceased Person’s Contracts, Subscriptions & Memberships will discuss in more detail how you deal with such cancellations.

Common Telecommunications Providers in Australia are:

12.7.1 Landline Phone

  • Bendigo Bank Telco
  • ClubTelco
  • Dodo
  • EFTel
  • Engin
  • iiNet
  • Internode
  • iPrimus
  • Optus
  • Southern Phone
  • SpinTel
  • Telcoplus
  • Tellnet
  • Telstra
  • TPG
  • Westnet 2

12.7.2 Mobile Phone

  • AAPT
  • ACN
  • ALDImobile
  • amaysim
  • Barefoot Telecom
  • Bendigo Telco
  • Better Life Mobile
  • Belong Mobile
  • Boost Mobile
  • ClubTelco
  • Coles Mobile
  • Commander
  • Dodo Services
  • Exetel
  • Fibre2air
  • Global Gossip
  • gotalk
  • Hello Mobile
  • iiNet
  • innoTel
  • Internode
  • iPrimus
  • Jeenee Mobile
  • KISA Phone
  • Kiss Mobile
  • Kogan Mobile
  • Lebara
  • Live Connected
  • Loop
  • LYFmobile
  • Lycamobile
  • MeU mobile
  • Moose Mobile
  • ONEmobile
  • OVO Mobile
  • Revolution Telecom
  • Reward Mobile
  • SlimTel
  • Southern Phone
  • SpinTel
  • Startel
  • TeleChoice
  • Think Mobile
  • TPG
  • Truphone
  • Ugly BiLL
  • Vaya Mobile
  • Virgin Mobile
  • Woolworths Mobile
  • Yomojo

12.7.3 Internet

  • 10mates
  • Aconnect
  • ANT Communications
  • 2easy Telecom
  • aaNet 2
  • Ace Internet Services
  • Activ8me
  • Adam Internet
  • Amaysim
  • AusBBS
  • Aussie Broadband
  • Belong 2
  • Bendigo Bank Telco
  • Boom Broadband
  • BKB Internet
  • Commander
  • Connexus
  • DeVoteD
  • Dodo
  • EFTel
  • Engin
  • Exetel
  • Foxtel
  • Grapevine
  • iiNet
  • Internode
  • iPrimus
  • MyFibre
  • MyNetPhone
  • Netbay Internet
  • Optus
  • OVO
  • Pivit
  • Southern Phone
  • SpinTel
  • Skymesh
  • Tangerine Telecom
  • Telcoplus
  • Telechoice
  • Tellnet
  • Telstra
  • Tomi
  • TPG
  • Westnet
  • ZettaNet

12.9 Utilities

You should notify the Utilities Providers the deceased person used as soon as possible if these are no longer required by a surviving dependant or tenant. It will be best to also provide the Death Certificate as proof.

Note: Some utilities can’t be switched off or disconnected.

Step 22 – Cancel Deceased Person’s Contracts, Subscriptions & Memberships will discuss in more detail how you deal with such subscription cancellations.

12.9.1 Electricity

  • 1stenergy
  • ActewAGL
  • AGL Energy
  • Alinta Energy
  • Amaysim
  • Blue NRG
  • Click Energy
  • Commander
  • Cova U Energy
  • Diamond Energy
  • Dodo Power & Gas
  • Energy Australia
  • Energy Locals
  • EnergyAustralia
  • Enova
  • GL
  • GlboBird Energy
  • Horizon Power
  • Lumo
  • Mojo Power
  • Momentum Energy
  • Origin Energy
  • People Energy
  • Pooled Energy
  • Power Direct
  • Powerdirect
  • Powershop
  • Q Energy
  • Red Energy
  • Sanctuary Energy
  • Simply Energy
  • Sumo Power
  • Synergy
  • Tango

12.9.2 Water

  • Barwon Water
  • Busselton Water
  • Central Highlands Water
  • Central Tablelands Water
  • City West Water
  • Clarence Valley Council
  • Coliban Water
  • Cradle Coast Water
  • East Gippsland Water
  • Esk Water
  • Eurobodalla Shire Council
  • Federation Council
  • Gippsland Water
  • Gladstone Area Water Board
  • Goldenfields Water
  • Gosford/Wyong Councils’ Water Authority
  • Goulburn Murray Water
  • Goulburn Valley Water
  • Grampians Wimmera Mallee Water (GWM Water)
  • Hobart Water
  • Hunter Water
  • Lower Murray Water
  • Melbourne Water
  • MidCoast Water
  • Mount Isa Water Board
  • Murray-Darling Basin Authority
  • North East Water
  • Orange City Council
  • PowerWater
  • Queensland Urban Utilities
  • Riverina Water County Council
  • Rous Water
  • SA Water
  • Seqwater
  • South East Water
  • South Gippsland Water
  • Southern Rural Water
  • SunWater
  • Sydney Water
  • Tamworth Regional Council
  • TasWater
  • Townsville Water
  • UnityWater
  • Wannon Water
  • Water West
  • WaterNSW
  • Western Australian Water Corporation
  • Western Water
  • Westernport Water
  • Wide Bay Water Corporation
  • Yarra Valley Water

12.9.3 Gas

  • Actew AGL
  • AGL
  • Alinta Energy
  • Autrora Energy
  • Click Energy
  • Dodo
  • EnergyAustralia
  • ERM Business
  • Kleenheat
  • Lumo Energy
  • Momentum Energy
  • Online Power & Gas
  • Origin Energy
  • Perth Energy
  • Powershop
  • Red Energy
  • Simply Energy
  • Sumo Energy
  • Tas Gas

12.9 Remove Deceased Person from Mailing Lists

Register their details on the Association for Data-driven Marketing and Advertising (ADMA) website or in writing.

Post: ADMA, GPO Box 3895, Sydney NSW 2001

12.10 Other Organisations

Other Organisations you may also want to notify at this stage could be:

Complete Step

Actions and Decisions to Complete Step Yourself

If you have decided to tackle this Step yourself after reading and understanding the above, you may want to:

  1. Find the contact details of each organisation you have identified;
  2. Review their website for information about the deceased estate process;
  3. Call the organisation to find out about the contact details to notify them of the death;
  4. Issue a notification of death with the Death Certificate, reference or account numbers by which the deceased person can be identified and any required forms;
  5. Request statements of balances as at the date of death;
  6. Provide your contact details as the main contact; and
  7. Request information about their process of closing accounts and transferring to the estate any outstanding balances.

Click for supporting:




New South Wales (NSW) – Sydney change State
Victoria (VIC) – Melbourne change State
Queensland (QLD) – Brisbane change State

Cost & Effort

Reading: 10 mins
Preparing: 30 mins
Completing: 10-20 hrs
Total: 10:40-20:40 hrs
Cost: $0

Effort and cost are general estimates only and are based on the assumption that you complete this step without experienced support.


To find out how this Process Guide works, access the instructions here.


To find out what the capitalised words mean, access the glossary here.

New South Wales (NSW) – Sydney change State
Victoria (VIC) – Melbourne change State
Queensland (QLD) – Brisbane change State





Other forms not listed here may be required based on your specific circumstances.

Checklists & Tools

Save up to 20 hours with simplyNotify: We can notify all the identified Service Providers of the death on your behalf so you can spend your time with more important things.
New South Wales (NSW) – Sydney change State
Victoria (VIC) – Melbourne change State
Queensland (QLD) – Brisbane change State

Legislation & Rules




Other legislation and rules not listed here may apply to your specific circumstances.

Ask for Support

a telephone handset to indicate that our users can make a phone appointment booking

Executor & Administrator Support

If you are still unsure about this Step or if you should engage a lawyer, we’re only a phone call away to point you in the right direction. See how simplyEstate can help.

Help us improve this step